Practical information
Lockers
Capitole Gent has lockers available outside next to the box office at the loading dock. You can use these to store your things for a fee. Renting a locker costs 2 euros.
Avoid bringing larger items into the venue (see also our strict bag policy).
We regret that there are currently no lockers in which a motorcycle helmet can be stored.
Checkroom
Capitole Gent has a checkroom. You pay 2 euros per coat rack, as well as for (motorcycle) helmets, strollers, umbrellas are free.
Avoid bringing larger items into the venue (see also our strict bag policy).
Opening of the doors
Information on timing, safety and mobility can be found at the bottom of the details page a few days before the event. The doors usually open one and a half hours before the start of the event. From then on you can go to the bars for a snack and a drink.
Access to the venue
Always offer your own ticket at the entrance and not someone else's. That way scanning goes much more smoothly and you avoid waiting at the door.
Do you save your tickets on your phone? Then make sure your ticket is clearly visible. That means: full clarity and no cracks in your screen.
Do not bring any luggage, (large) handbags or (back) bags and respond correctly to any requests from security.
Bags may not be larger than 21 cm x 30 cm x 10 cm (A4 format).It is forbidden to enter the venue with bottles, cans, alcohol, sound recorders, film and photo cameras, fireworks and objects that may pose a safety hazard. Smartphones with a photo function are tolerated unless otherwise specified.
Photographing and filming during the event is prohibited, unless otherwise determined by the organizer. Entering the venue implies consent to possible searches.
Smoking is strictly prohibited in the venue.
Pets are not allowed. Blind and visually impaired persons may bring a guide dog. Please contact us in advance about this.
Visit with toddlers
We very often have children's shows in our theatre. If you come to Capitole Gent with small children, please keep in mind the following arrangements.
Diaper bags must be handed over to the cloakroom. For reasons of fire safety (risk of tripping), these must not be brought into the theatre itself.
For the same reason, pushchairs are not allowed in the theatre auditorium. They must be left folded up in the place indicated by the theatre staff.
There is “1 ticket per spectator” in the theatre. Children are not allowed to sit on the lap and you also have to buy a ticket when the child is staying in a child car seat. For fire safety reasons, the theatre has a maximum number of people allowed, regardless of age.
A changing mat and nappy container are available in the sanitary area.
If you have any questions about breastfeeding, please contact us at +32 3 400 69 99 or send an e-mail to info@capitolegent.be
Take into account the noise level at children's shows: provide your child with appropriate hearing protection.
In normal circumstances, for children up to 1m, you can request, as long as supplies last,.a children's cushion for the theatre chair from the staff in the auditorium.
